Organization: WCB Manitoba
Job Title: Compensation Performance Consultant
Job Type: Term, Full-time
Location: Winnipeg, Manitoba, Canada
Compensation Performance Consultant
The Compensation Performance Consultant is responsible for the on-going development, maintenance and consistent application of policy, process and procedures relating to performance within Compensation Services. The incumbent collaborates with all areas of Compensation Services to establish current and future measures and objectives which focus on service, operational efficiency and effectiveness as well as provides analytical support for resource modeling and technical application expertise (Emerge).
Leads the development, improvement and application of Compensation Services capabilities including customer service, quality standards, performance measurements, policies, processes and procedures and their interpretation, technology capabilities and resource planning.
Identifies and assesses business drivers for change, opportunities for improvement and divisional priorities; conducts comprehensive analysis, makes recommendations on service delivery and operational changes to address and improve customer service and performance within Compensation Services.
Develops business cases to address Compensation Services performance improvement goals, solutions and alternatives, risks and risk management strategies and high level schedules and costs.
Work independently and/or collaboratively to create project plans; manages projects from design through implementation and evaluation.
Effectively engages and collaborates with Compensation Services departments to assess current experience(s) and facilitates the development and implementation of service delivery improvements.
As required, partners with stakeholders to establish and ensure support for Compensation Services initiatives; collaborates on the development of solutions. Stakeholders include but are not limited to Policy & Research, Information Technology and Business Intelligence.
Provides on-going support for divisional performance measurement and resource modelling.
Collaborates within Performance, Training & Quality to develop frameworks and templates for business cases, project plans, processes and practices (e.g. Best Practices), performance measurement and resource models.
Provides expertise to the staff, management, Executive, Fair Practices Office and the Review Office on Compensation Services processes, practices and policies.
Provides input into the annual Compensation Services planning process.
Pursues professional development through any of the following: literature reviews and research, training courses and continuing education, seminars and conferences and industry networking.
Performs other related duties as assigned.
University degree in a related field plus professional development in business or systems analytics, process reengineering, or project management
Minimum five (5) years progressive experience in claim adjudication, claim management, insurance, business process improvement, project management, or similar work environment.
Superior knowledge of applicable WCB legislation, policy and procedure
Knowledge of business process reengineering, project management principles and change management methodology
Advanced proficiency in the use of personal computers and software in a Windows environment
Superior interpersonal skills including the ability to engage, build rapport and collaborate with staff at all levels within the organization
Well-developed research and analytical skills including the ability to obtain, assess and evaluate data to problem solve and support decisions
Self-starter dedicated to continuous learning and development
Ability to communicate effectively, both verbally and in writing
Ability to think creatively and innovatively
Ability to prepare and deliver presentations
Ability to work independently and collaboratively in a team environment with multiple stakeholders
Ability to plan and manage multiple initiatives to completion at the same time including implementation of services delivery improvements
Ability to adapt to and lead in a changing environment
Client Service Orientation
Quality Orientation/Attention to Detail
Planning, Organizing and Follow Up
1 term position, 14 months. Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for or out of a term position, please note that article 10.09d of the Collective Agreement may apply.
You may be asked to demonstrate your ability through competency based interviewing and/or testing.
One Term Position to December 31, 2018.
The Workers Compensation Board of Manitoba welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
To apply click on the link below: