Compliance Specialist

Workers Compensation Board
Job Description
Compliance Specialist - Job ID J0317-0873
Organization: WCB Manitoba 
Job Title: Compliance Specialist
Job Type: Permanent, Full-time
Location: Winnipeg, Manitoba, Canada


Compliance Specialist

Job Summary:
The Compliance Specialist is an expert on compliance practices, policies and is responsible to conduct in-depth research and analysis to determine whether proactive reviews and audits are required; confirm ongoing compliance following a review, audit or investigation; and measure/evaluate the success of various compliance enforcement activities/initiatives. The incumbent is responsible to document compliance processes and practices, research best practices and document future processes/data needs for new initiatives. The incumbent also provides training to new Compliance Services staff on procedures and best practices.

Job Duties:
Advises external stakeholders of concerns related to systemic or long-standing compliance issues and works collaboratively with these external stakeholders to develop action plans and recommendations to ensure that the external stakeholder appropriately addresses any compliance issues; evaluates the ongoing compliance of the stakeholder following the intervention.

Monitors and evaluates the success of the overall Compliance Framework based on the department's interventions (review, audits, investigations and prosecutions) with external stakeholders; makes recommendations to improve the success of the model.

Identifies the stakeholders or stakeholder groups that require proactive investigations (audits and reviews).

Liaises with internal and external partners (e.g., SAFE Work, Workplace Safety & Health, Employment Standards, etc.) to develop planned, coordinated approaches to reviews, audits and investigations; identifies common compliance issues and works to develop coordinated solutions.

Works with external stakeholder to advise and direct them on compliance issues related to current reviews and completed reviews; includes providing recommendations and monitoring the implementation of any recommendations.

Provides the analysis to develop, support and measure the annual compliance plan and compliance initiatives/projects.

As the department's Power User, proactively partners with the Business Intelligence (BI) unit to identify and improve the data related indicators of external stakeholders' non-compliance; provides and analyzes Compliance related data required for regular reports and special projects; provides data analysis to support reviews, audits and investigations, where required.

Perform quality assurance on current and closed compliance reviews, audits and investigations and raises any concerns identified with the manager or director; provides recommendations to the manager and director on changes to processes, practices and policies to improve the effectiveness and efficiency of the teams and compliance initiatives generally.

Provides recommendations and advice to team member on how to interpret and apply legislative, regulatory, policy and guideline rules based on similar previous cases, relevant Appeal Commission decisions and existing legal opinions.

Proactively partners with the Business Intelligence (BI) unit to identify the data requirements necessary to create reliable indicators of non-compliance by external stakeholders; evaluates the reliability and accuracy of the indicators used; provides feedback to BI to enhance/better calibrate the BI Scoring tools, as required.

Based on data provided by BI, identifies potential stakeholders or stakeholder groups for review, audit and/or investigation; provides and analyzes Compliance related data required for regular reports and special projects; provides data analysis to support reviews, audits and investigations, where required.

Performs analysis on claim and assessments files to evaluate if compliance issues are being appropriately flagged and forwarded to Compliance Services; reviews completed files to identify lessons learned to improve compliance indicators and the effectiveness of compliance activities; performs quality assurance reviews.
Provides expertise to Compliance Officers in documenting and analyzing stakeholder work processes; works with external stakeholders to develop action plans to implement compliance recommendations; oversees the monitoring of these plans.

Performs research on emerging trends related to administrative reviews, audits, and investigations; makes recommendations on changes to policies, guidelines and administrative standards based on research; documents existing and future processes and data needs related to new operational initiatives.

Administers the Compliance Services case management system; identifies and evaluates potential system modifications; documents system changes; maintains system training material; delivers training on the system to internal users; trouble-shoots perceived defects/bugs; tests changes/modifications to the system; liaises with IT and/or external service provider that provides application management services.

Reviews review/audit/investigation findings of team members.
Responds to inquiries and provides advice to external and internal stakeholders related to compliance with The Act, its regulations and Board policies.

Participates as a member of various projects and committees as required.

Performs other related duties as assigned.

University degree in Law, Business, Social Sciences or Public Administration or related field

Minimum of five (5) years progressive experience in any of the following:
a) performing business analysis and/or program evaluation;
b) analyzing complex data to determine statutory, regulatory and/or policy compliance or risk of non-compliance;
c) performing financial audits of third parties;
d) investigating regulatory/legislative compliance preferably in an administrative law context;
e) performing reviews of legislative, regulatory and policy compliance;
f) prosecuting regulatory or administrative offences; or
g) any combination thereof

Knowledge of business analysis principles and practices

Knowledge of the principles of administrative law and statutory interpretation

Knowledge of accounting principles particularly in regard to payroll accounting practices

Knowledge of change management, and case/project management principles, practices and techniques

Superior proficiency in the use of personal computers and software (Word, Excel, PowerPoint, SharePoint, SPSS) in a Windows environment

Strong analytical, conceptual and organizational skills to make independent objective decisions in complex situations

Well-developed research, analytical, mathematical and statistical skills and the ability to obtain, assess and evaluate data to support decisions

Ability to communicate effectively, both verbally and in writing, including developing and delivering presentations and training and to explain rationale clearly for decisions

Superior investigatory, interviewing and/or audit skills

Ability to deal tactfully, diplomatically and objectively with staff, internal and external stakeholders in sometimes confrontational situations

Ability to organize and prioritize work load while managing multiple demands

Ability to work independently and as part of a team

Ability to obtain and maintain a level of security clearance required for this job

A Certified Business Analyst Professional (CBAP) designation would be an asset

Analysis/Problem Assessment
Interpersonal Communication
Quality Orientation/Attention to Detail
PC Proficiency

Very Important:
Persuasiveness (Negotiation)
Planning, Organizing and Follow-up

Client Service Orientation

Additional Information:
You may be asked to demonstrate your ability through competency based interviewing and/or testing.

Screening decisions are based on information outlined in your resumé and cover letter. Your work performance must be satisfactory for your application to be considered. If applying for or out of a term position, please note that article 10.09d of the Collective Agreement may apply.

Additional Information:
A satisfactory criminal record check and verification of education will be required for the successful candidate.

The WCB is committed to building a skilled, diverse workforce with equitable representation of Aboriginal persons, visible minorities, persons with disabilities and women. Applicants are encouraged to indicate in their covering letter or resumé if they are a member of these groups.

During the WCB's assessment, interview, or hiring process, accommodations are available upon request.

To apply click on the link below: