SUPERVISOR, APPLICATION SERVICES

Manitoba Liquor and Lotteries
Job Description
SUPERVISOR, APPLICATION SERVICES - COMPETITION #MLL153/18-19

Full Time Employment Opportunity

Reporting to the Manager, Application Services, the Supervisor, Application Services is responsible for the day-to-day administration and supervision of the developer and analyst teams, reinforcing work priorities, and ensuring policies and procedures are being adhered to, with an emphasis on leadership. This includes leadership and execution of application delivery processes, quality assurance, projects and onboarding, working with team members, and process innovation.

Duties:
  • Observe and evaluate staff work performance. Mentor and train staff as required.
  • Prepare and conduct employee performance appraisals in consultation with department management.
  • Act as a communication conduit between staff and management.
  • Ensure all applicable compliance, regulations, policies, procedures and corporate social responsibility are understood, supported and adhered to by all employees.
  • Participate in staff discipline/corrective action within scope of responsibility and established policies/related documentation.
  • Complete reports, paperwork, logs and correspondence as required.
  • Allocate staff resources to meet short term work fluctuations and schedule daily work assignments.
  • Carry out all duties and responsibilities of a supervisor of workers, as outlined under provincial safety and health legislation.
  • Monitor and manage day-to-day application incidents and service requests to ensure the appropriate level and quality of application support efforts, and to ensure that custom software solutions are available to the business as per applicable service level agreements.
  • Liaise with Corporate Procurement when the purchase of software tools, systems and technologies are required.
  • Work with IT management to coordinate development resources required on projects, ensuring the appropriate resources are allocated to clearly-defined initiatives.
  • Establish and maintain positive working relationships with all internal and external stakeholders.
  • Maintain a professional public image through the appropriate management of customer service and customer relations.
  • Provide input into the development and management of annual business plans/budgets.
  • Provide operational budget input to achieve departmental goals.
  • Encourage a climate that supports diversity.
  • Performs other duties as assigned.
Primary Qualifications:
  • Completion of a recognized degree or diploma program in an IT-related discipline, or an equivalent combination of education, certification, and experience.
  • A minimum of six (6) years’ experience in an IT support and service delivery role supporting enterprise class systems and applications.
  • Six (6) months supervisory/leadership experience, and proven experience in superior customer service delivery and support.
  • Proven project coordination experience.
  • Strong verbal and written communication skills, as well as organizational skills.
  • Continuous upgrading/learning is required to remain current in information technology.
  • The core competencies for this position include achieving quality results, adaptability/managing change, communication, customer service, decision making and problem solving, integrity and building trust, teamwork and cooperation and valuing diversity. Leadership competencies include building strategic performance, coaching and developing, influencing and leading. These competencies are deemed important for the success of the position and organization.
Secondary Qualifications:
  • Bilingual (French/English) language skills.
  • Having and maintaining a valid Manitoba Class 5 Drivers License.
  • Information Technology Infrastructure Library (ITIL) training.
Salary: $36.68-$45.37
Bargaining Unit: Non-Union
Location: Milt Stegall Drive

Individuals should apply by completing our online application form at www.mbll.ca/jobs or by submitting a resume and application to:

Email: careers@mbll.ca
Mail: Human Resources
1555 Buffalo Place
Winnipeg, Manitoba R3C 2X1

All applications are due by: August 6, 2018.

We thank all interested applicants, however, only those selected for interviews will be contacted.
Contact Information