Managed Services Manager

Posted: 05/19/2019

MANAGED SERVICES MANAGER

IT – Winnipeg, Manitoba
 
ID Fusion is looking to hire a Managed Services Manager to join our growing support team.  Do you want to work for a company that focuses on values, to both their customers and employees? A company that believes healthy, productive, and engaged employees drive organizational performance and success? Do you have a passion for helping people?  Do you enjoy the challenge of troubleshooting and resolving IT issues? If this sounds like you, we'd love to meet with you!

As a Managed Services Manager, a typical day might include the following:

  • Managing service workflows and leading the support team on resolving support and service issues for customers
  • Reviewing daily priorities and coordinating resources to ensure service levels, quality and customer satisfaction is achieved
  • Providing hands on technical support to ID Fusion and our customers
  • Researching and recommendations of products and tools to improve the efficiency of our service offerings
  • Setting up, improving and managing best practices and processes within the team
  • Managing third party subject matter experts

Required Skills & Experience:

  • Previous experience in leading and developing a support team in a managed services environment
  • Experience and familiarity with Service Level Agreements
  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • BS degree or Diploma in Information Technology, Computer Science or relevant field
  • Valid Drivers license and reliable vehicle
  • Technical Skills including:
    • Hands-on experience with Windows/Linux/Mac OS environments
    • Experience setting up and managing Windows Active Directory and Windows Server Environments
    • Virtualization (VMWare, Hyper-V, etc.)
    • Office 365 management & configuration
    • Experience with device management 
    • Hardware Support - including machine imaging, antivirus etc.
    • Software Support 
    • Firewall Management

ID Fusion is proud to be a Manitoba Indigenous owned and operated company.  Employment Equity is a factor in selection. Applicants are requested to indicate in their covering letter or resumé if they are from any of the following groups: Women, Indigenous Peoples, Visible Minorities and Persons with a Disability.

 

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